Support
How can we help?
Questions about dilution, safety or an order. Reach us by phone or email.
Call us
(888) 505-9713Our customer-service line is answered by an AI virtual assistant, which opens a support ticket for our team.
Common questions
FAQ
How do I dilute it?
Add water to a clean container first, then the concentrate. The how-to-use page has a table for 4% and 5% solutions.
Can I cook with it or eat it?
No. Calyptus is a technical-grade cleaning concentrate. It is not for food use. Do not drink it.
Why does it only ship by ground?
Concentrated acetic acid is regulated for transport (UN2790). Calyptus ships as a limited quantity by ground only, never by air.
What if it gets on my skin or in my eyes?
Rinse with water for several minutes and remove contaminated clothing. For eye contact, remove contact lenses if easy to do and keep rinsing. Call Poison Control at 1-800-222-1222 or a doctor right away. The Safety Data Sheet has full first-aid steps.
Can I mix it with other cleaners?
No. Never mix Calyptus with bleach or other cleaning products. Dilute it with plain water only.
My order arrived damaged. What should I do?
Contact us with your order number and a photo of the package and we will help. For Amazon orders you can also use Amazon's order page.
Where can I find the Safety Data Sheet?
Both SDS files are on the Safety Data Sheets page.
Concentrated means corrosive
Calyptus causes severe skin burns and eye damage. Handle it like the strong acid it is.
- Wear protective gloves and eye protection.
- Add water to the container first, then the concentrate.
- Never mix with bleach or other cleaning products.
- Store locked up and out of reach of children and pets.
- Not for food use. Do not drink.